Gsm Surveillance Engineer

Source: Cellular news

Job Description

Functional Role:
MS Engineer (NOC) 
Skill Set: 
Senior 
Location: 
Saudi Arabia 
Start Date: 
Immediate 
Duration: 
6 months (extendable) 
Working Hours:
48 standard hours per week + additional hours as required 
Job Description:
Attached 
GSM Surveillance Engineer 
Job Description: 
· Responsible for 24/7 surveillance of GSM Network with different nodes such (HLR’s, STG’s, MSC’s, BSC’s, all prepaid nodes …). 
·Perform first line maintenance/escalation of network faults. 
o Identifying faults through network surveillance tools. 
o In house developed tool. 
o To monitor current statistics and performance degradations – used by NMC. 
· Escalation of faults to field support team when faults cannot be cleared remotely. 
o Issue work order to Field Operations to take immediate action in rectifying the 
fault. 
o If field operations cannot rectify the fault, escalate the work order to Back Office Support. 
o Ensure that work orders and fault escalation. 
· Clearing of faults through direct communication with field operation technician and technical operation if necessary and getting real time feedback in an effort to achieve 80% work order. 
· Perform faults management by coordinating support resources (Switching Eng /Back Office). 
· Liaising with customer care and NTS (NETWORK TECHNICIAL SUPPORT). 
o Updating customer care of current network status, where there is urgency. 
· Send SMS to the management for a service-affecting problem. Qualification (formal education needed): 
·  The Surveillance Engineer should have a B.S. in Electrical Engineering or equivalent with a minimum 5 years in telecommunication field and 2 years Core network /Radio Network experience. 

Requested competence: 
· Extensive experience in relevant field. The Surveillance Engineer should have a good knowledge in the GSM field and Core networks, acquired through technical training and practical experience in Ericsson or another equivalent company.

Job based in:
Saudi Arabia
Job Type

Contract - Good Salary 
Salary Guide
Good Salary
Recruitment Company
AWST Inc
You can apply for this job by sending an email direct to the recruiter: hr@awtsnetworks.com